Benchmarking uncovering best practices and
Benchmarking since the late s, Goodyear has examined a wide range of human resources practices, including employee training and benefits. The questions must be tightly focused.
One approach is to start with the problem then brainstorm other industries with the same problem but to the extreme. Because maintaining perspective can be so difficult, many companies now opt to use outside consultants to help them steer through the choppy waters of benchmarking. Who can you get data from? It usually requires a good deal of internal analysis and ob-servation, as well as phone calls or site visits to obtain the actual information. Second, people are proud of the good things they are doing and are usually quite willing to talk about them in some context, whether it's a technical paper, a panel discussion, or in sales information to vendors and customers. An added benefit—a consultant also can design a benchmarking survey to protect the confidentiality of sensitive material. And the next question is, "How soon can I expect to see some results? Most measurement occurs at the process level, where the transformation from input resources applied to output goods and services takes place. Keep in mind that half of benchmarking is knowing where to draw your starting line.
And not just in obvious ways. It usually requires a good deal of internal analysis and ob-servation, as well as phone calls or site visits to obtain the actual information.
Working with HR Effectiveness, it began to study ways to cut the human resources bureaucracy down to size. The four main categories of metrics to assess performance at the process level are: 1.
Given these measures, you can use them to help organize your project and to select your benchmarking partners. Yes, benchmarking has earned its place in the corporate arsenal. Who can you get data from? When Goodyear embarks on a benchmarking project, it also spends up to three months planning and preparing for the task. Xerox learned that fact years ago. And third, you're not the only person who has a problem that needs to be solved. As more time and resources are available and as the need increases, you can elect to use the more sophisticated and time-consuming processes. You can achieve the results in many ways, depending on the time and resources available to you. Effective benchmarking requires more than knowledge of how to network, however. Olberding of the Society for Quality and Participation suggests targeting previous award winners that no longer are so highly sought after, but have the materials and public relations infrastructure in place to deal with requests. Limit your benchmarking research to a few metrics or factors that are standard across your industry and, therefore, can easily be compared apples-to-apples. Strategic Benchmarking looks at the strategies companies use to compete. Asking the right questions is vital. So the company embarked on a thorough benchmarking project—combined with surveys, interviews and focus groups—only to discover its demographics and culture were better suited to the existing system, with some changes and improvements. After conducting interviews and documenting results, the team compared notes about various practices.
Cost Effectiveness Cost effectiveness measures tell how well companies manage cost. Limit the scope of your benchmarking to research and activities that can be finished within a time period that mirrors the typical planning cycle in your company.
That could mean studying an organization that has been the recipient of the Malcolm Baldrige Nation-al Quality Award or other recognition, or one that simply has a practice that seems interesting, innovative or particularly noteworthy.
For example, if the objective is to see how your performance compares to companies most like yours, limit your peer group to your same industry.
In HR alone, the company has scrutinized everything from benefits to training procedures, looking at other companies and examining best HR practices. Benchmarking-the research and analysis of quantitative, empirical data--is a way to isolate weaknesses and strengths and to make connections between best practices and performances.
based on 20 review