Working in an organisation 4. In addition, subscribers are welcome to forward this newsletter to anyone who they believe would have an interest in it. Response Types and Supportive Listening 1. Chapter 6 on Motivating Employees gives guidelines for diagnosing the reasons for poor performance which could help guide the coaching suggestions. Defensivenesswhen people feel threatened or attacked and seek to protect themselves. However, in most communication situations, we communicate more effectively when we're candid. Most people use advising responses the majority of the time. There are two key drawbacks to global statements of problems; they're often too large to be resolved and they tend to oversimplify and misrepresent problems. The most important barriers to effective communication in organizations are interpersonal. The key is to match the right communication approach with the right motivation-related situation. Link problem-oriented to accepted standards or expectations not personal opinions. We "disown" communication when we search for third parties to attribute our comments to.
Elaboration probe should be used to acquire more information. It is intended to reinforce the course concepts and maintain communication among my former MBA students, but anyone is welcome to subscribe.
When we "own" our communication, we take responsibility for our statements and acknowledge that we are the source of the ideas conveyed and not someone else. Defensiveness and Disconfirmation Supportive communication helps overcome the two major obstacles that result from poor interpersonal communication see Table 4.
It involves supportive listening, not one-way message delivery.
A poorly handled discussion of a staff member's performance can easily lead to defensiveness and even outright rejection of any suggestions for improvement. It is specific and useful, not global and nonuseful. The other seven attributes focus on message delivery, listening and responding is equally important. Problem-oriented focuses on behaviors or events. Validating communication shows respect for the other party's thoughts and feelings, even when there's disagreement. Communication is an ongoing struggle in the workplace, but is a necessary skill for an employee to be successful. Supportive communication has eight attributes see table 4. Congruent communication occurs when verbal and nonverbal matches exactly what the communicator thinks or feels. If we aren't honest, listeners won't trust what we say. When accuracy is the focus, attempts to improve communication generally center on improving the mechanics: transmitters and receivers, encoding and decoding, sources and destinations, and reducing or diminishing noise.
Introduction 2. Listening, not one-way message delivery. An example of a blatantly evaluative statement would be, "It's stupid to throw so many first pitch breaking balls.
But do all people know how to communicate.
based on 80 review